Headquartered in Cincinnati, Ohio, Fifth Third Bank (5/3 Bank) is a regional banking operation with over 1200 full-service banking centers and 106 bank mart locations that open seven days a week inside select grocery stores. They offer branch banking, commercial banking, investment advising and consumer lending. Fifth Third Bank provides several convenient ways to access their customer service department depending on the need or concern of the customer.
To contact Fifth Third Bank Customer Service, phone numbers and support information can be found on their main web page at https://www.53.com . By following the “Contact Us” link at the top right hand corner of the page, users can find useful phone numbers as well as links to other helpful information. To contact a representative by telephone, customers can call 1-800-972-3030 and follow the prompts offered on the automated service menu.
To report a lost or stolen Fifth Third Bank card, customers are instructed to call the Bank Card Security Department at 1-800-782-0279. Fraudulent internet activity or suspicious email can be reported to Bank Protection at 1-800-676-5869. Authentic Fifth Third Bank emails will never ask you to confirm personal information such as account number, social security numbers or PINs. Customers are discouraged from following links that appear in these deceptive messages as they often lead to illegitimate websites established for the purpose of identity theft.
Fifth Third Bank recommends registered online banking customers log on to internet banking before attempting to send a message online, particularly if it contains sensitive or confidential information that could potentially be intercepted by a third party. Fifth Third Bank can respond promptly and safely through the internet banking message center. Non-customers who wish to make an inquiry or request are welcomed to use the Fifth Third Bank “General Inquiry” online email form. It is necessary to complete the name, email address, phone number and message field to ensure that a response is received.
Those who prefer to speak with a Fifth Third Bank representative in person can use the Branch and ATM locator function to find the nearest location. Users can search by either city and state or zip code. Returned results include street address, service information including hours of operation, distance from the original location, and the option to view a street map complete with Mapquest driving directions.
Answers to the most frequently asked questions are also collected for customer convenience. These can be found by following the FAQ link at the top of the Fifth Bank main web page. They include categories such as personal banking questions, internet and bill payment questions, and security questions.