If you are a first time homebuyer then the helpful and professional staff that works in the Fannie Mae Customer Service Department can help you with any questions or inquiries you may have regarding the home buying process, how to avoid predatory lending and understanding escrow.
Fannie Mae is a government-sponsored enterprise (GSE) that is chartered by Congress. The mission of the company is to provide a variety of things to the United States mortgage markets as well as the housing market. These things include affordability, liquidity and stability. It can be said that the company operates in the secondary mortgage market. What this means is that the company does not make home loans directly to customers but instead works with brokers and mortgage bankers as well as primary mortgage market partners to make sure that the funds are there to lend to people wanting to buy homes. The funds are lent at rates that are affordable to potential homeowners. Fannie Mae got its start in 1938 but became a private shareholder-owned company in 1968.
Phone numbers and support information is not easy to locate at the Fannie Mae website (http://www.fanniemae.com). However if you visit the “Contact Us” page you can find an e-mail form to contact the Customer Service Department.
On the other hand if you prefer to talk to a live person then call the Fannie Mae Resource Center at 1-800-732-6643. Someone at this number should be more than willing to assist you in whatever way possible.