BBT Banking Customer Service, Phone Numbers and Support Resources

April 26, 2010by EW Content Team


Headquartered in Winston-Salem, North Carolina, BB&T is one of the top ten financial holding companies in the United States. They operate more than 1800 financial centers in the Carolinas, Virginia, West Virginia, Kentucky, Georgia, Tennessee, Maryland, Florida, Alabama, Indiana, Texas and Washington DC. They offer a broad range of financial services to include banking, lending, insurance, trust and wealth management strategies. For those who need customer service assistance, BB&T Bank offers several different avenues of communication.

For account holders who need to reach BBT Banking Customer Service, phone numbers and support information can be found by visiting the BB&T website at , then following the “Contact Us” link at the top of the page. BB&T Phone 24 is an automated telephone banking service that is available 24 hours a day, seven days a week. By calling 1-800-BANK-BBT or 1-800-226-5228, customers can receive instant access to the most recent information on almost any type of account. Live client associates are also available by calling this number between the hours of 6 am until midnight EST, then pressing 0 after selecting one of the BB&T accounts held.

Customers can also contact BB&T Bank by using their secure online contact form to send general comments, inquiries or requests. Required fields are highlighted in bold and marked with an asterisk. It is necessary to complete these fields in order to receive a response from a BB&T representative. Fields include name, address, phone number, and valid email address.

Those who prefer can also can also contact BB&T Bank by sending correspondence via postal mail to BB&T, 200 West Second Street, Winston-Salem, NC 27102. Customers should include contact information as well as a secure address if they wish to receive an accurately routed response in a timely manner.
Many service requests can also be conveniently handled by logging in to online banking services and following the links to order checks, view copies of cleared checks, stop payment of checks, and order copies of previous BB&T Bank statements. Their Frequently Asked Questions page also responds to many common inquiries fielded by customer service representatives, such as how to enroll and navigate online banking, details regarding the online bill payment feature, and how to use their mobile banking services among many others.

To communicate with a live BB&T Bank representative, customers can also use the location finder by following the link labeled “Locations” at the top of the main page in order search for the nearest BB&T Bank branches or ATMs. Searches can be conducted by zip code, city and state, or starting address.  Results return BB&T branch street address, local telephone number, distance from the starting point, business hours and driving directions as well as the services offered by that particular branch.

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