For account holders who need to reach BBT Banking Customer Service, phone numbers and support information can be found by visiting the BB&T website at http://www.bbt.com/ , then following the “Contact Us” link at the top of the page. BB&T Phone 24 is an automated telephone banking service that is available 24 hours a day, seven days a week. By calling 1-800-BANK-BBT or 1-800-226-5228, customers can receive instant access to the most recent information on almost any type of account. Live client associates are also available by calling this number between the hours of 6 am until midnight EST, then pressing 0 after selecting one of the BB&T accounts held.
Customers can also contact BB&T Bank by using their secure online contact form to send general comments, inquiries or requests. Required fields are highlighted in bold and marked with an asterisk. It is necessary to complete these fields in order to receive a response from a BB&T representative. Fields include name, address, phone number, and valid email address.