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The core Content Team our economy, industry, investing and personal finance reference articles.

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Differentation

Positioning is the activity of understanding where your product, service or company is perceived to be positioned relative to competitors and to the ideal vector or 'perfect product' -...

Brand Marketing

Brands are at once all powerful and fuzzy. We will discuss the true meaning of a powerful brand, how the impact of a brand can be measured – or...

Loyalty Program

Components of a Loyalty Program - Benefit Mix Strategy Value: Deliver perceived value to the customers, including: ‘Soft’ Value – intangible like exclusivity ‘Hard’ Value – discounts, rebates Service:...

Kano Model

    Developed by Professor Noriaki Kano in the mid 70s, the Kano model is a widely used tool in understanding/ anticipating customer requirements and a standard approach in...

Marketing KPIs and Metrics

    This section covers some key marketing KPIs (key performance indicators) and metrics, including Cost of Sale (CoS), Reach, Frequency, Engagement, Impression/ Exposure/ OTS, Gross Rating Point (GRP),...