National City Bank Customer Service, Phone Numbers and Support Resources

Based in Cleveland, Ohio, National City Bank was one of the ten biggest in the US in terms of deposits, mortgages and home equity loans. It was purchased by PNC Financial Services in late 2008 and is now being transitioned under the PNC Financial Services name. Retail banking branches are now to be known as PNC Bank. Customers of National City Bank will have their accounts transitioned to PNC Bank and will receive detailed information regarding the switch.

Based in Cleveland, Ohio, National City Bank was one of the ten biggest in the US in terms of deposits, mortgages and home equity loans. It was purchased by PNC Financial Services in late 2008 and is now being transitioned under the PNC Financial Services name. Retail banking branches are now to be known as PNC Bank. Customers of National City Bank will have their accounts transitioned to PNC Bank and will receive detailed information regarding the switch. Account holders cans go online to –   http://www.welcometopnc.com/jsps/welcometopnc/personal_finance.jsp and enter their zip code to get an estimated date for the transition of accounts in their area. Questions regarding the change can be directed to 1-877-762-9119.[br]

Once accounts have been transitioned, customers wishing to access National City Bank Customer Service, phone numbers and support, can do so via PNC Bank. PNC provides several methods to communicate with their customer support department. Most of their customer service information is available through the “Customer Service” link at the top of their main web page at http://www.pnc.com. Here customers can access important telephone numbers, as well being connected with their branch locator function. The branch locator function will search for PNC branches by city or zip code, there is also an option at the bottom of the page that allows for searching of National City locations or compatible ATMs.

Those customers who wish to discuss specific account information are encouraged to do so via online banking in order to use the secure messaging service. To enroll, account holders can simply dial the telephone banking number 888-PNC-BANK which offers automated services 24 hours a day and live customer support between the hours of 7 am and 10 pm Monday through Friday and 8 am to 5 pm Saturday and Sunday. Those previously enrolled in online banking with National City Bank will have their accounts transferred by PNC in order to continue managing their accounts online without interruption.[br]

Those with general questions can direct them to PNC using their email form which can be accessed by following the “Contact Us” link at the top of PNC’s main web page. It is necessary to complete all the required fields on the form in order to receive a response to the inquiry or request. It is also important to have a valid email address in order to be contacted by the PNC Customer Support staff.

The “Customer Support” page also offers a link to Customer Service Frequently Asked Questions (FAQs) that may provide answers to common concerns or inquiries such as resetting PINs or ordering checks. Lost or stolen bank or ATM cards should be reported to the PNC Bank 24 hour hotline 888-PNC-BANK.