Banking Customer Service
Please note that we are not authorised to provide any investment advice. The content on this page is for information purposes only.
To contact a bank’s customer service, phone numbers and support information can usually be found online by accessing the bank’s main web page. From here one can generally find links to more information and specific numbers to call depending on your inquiry.
To contact a bank’s customer service, phone numbers and support information can usually be found online by accessing the bank’s main web page. From here one can generally find links to more information and specific numbers to call depending on your inquiry.
Table of Contents
Phone Banking Customer Service
Most phone numbers listed for bank customer service lines are usually sorted by department or the type of financial service offered, such as checking and savings accounts, or credit cards, or loan services. More often than not banks will offer automated telephone services that can be accessed 24 hours a day, 7 days a week, and live customer service representatives. Just listen to the menu options and follow the instructions provided by the voice prompt.
How to Contact Your Bank
Most bank websites have a “Contact Us” link that can be utilized to gain access to important phone numbers and email addresses. If you are registered for online banking with a particular financial institution, you’ll often have the option of sending secured messages via the online banking system. Often doing so is more secure than simply sending an email message to the address given on the “contact us” site. Most banks discourage sending confidential information or sensitive account details via this route due to the fact that it is not entirely secure and can be intercepted by a third party.
Messages routed through a secure online banking service are preferred. Those sending inquiries or requests through email however, should be sure to include contact information in order for a bank representative to respond in a timely manner. This information can be an email address, telephone number, or postal address, whichever is preferred.
Visiting your Bank in Person for Assistance
Bank customers who prefer more personal modes of communication can always visit a bank’s local branch office in order to meet with a live bank representative to discuss concerns, complaints, or questions. Most bank websites offer search features in order to locate the nearest offices. Searches can be conducted using zip codes or street addresses or simply city and state. Results often include branch office hours and the local phone number.
Communicating with Your Bank by Post
Postal correspondence sent to banks should be addressed to the appropriate department. Mislabeled correspondence often gets misrouted and response times will be delayed. Often time headquarters for varying departments can be located in different cities or even different states which can result in not only delayed response times but the possibility that mail can be lost altogether.
Before sending postal mail, particularly an item of a sensitive or confidential nature, it is imperative to verify the address via telephone or the bank’s internet directory, in order to ensure that the correspondence is reaching the appropriate destination. Also, it is vital to include a return address in order that a reply may be routed properly as well.
