Citizens Bank Customer Service Resources

Citizens Financial Group was started in 1828 in Providence, Rhode Island where the commercial bank holding company is currently headquartered. Their twelve state branch network operates in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont under the Citizens Bank name, in Illinois, Michigan, and Ohio under the Charter One brand. Citizens Bank offers a variety of financial services to include personal, small business, commercial and investment.

Citizens Financial Group was started in 1828 in Providence, Rhode Island where the commercial bank holding company is currently headquartered. Their twelve state branch network operates in Connecticut, Delaware, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island and Vermont under the Citizens Bank name, in Illinois, Michigan, and Ohio under the Charter One brand. Citizens Bank offers a variety of financial services to include personal, small business, commercial and investment. They provide customer service both online, in person, and through toll free telephone numbers that vary according to department.[br]

In order to reach Citizens Bank customer service, phone numbers and support information can be found online through their main website – http://www.citizensbank.com/ . Branch locations can be found using the Citizens Bank online search feature, which allows for finding not only branches, but also supermarket branches, ATMs and voice assisted ATMs using either a street address or zip code. Results will return a map, along with location addresses, hours, phone numbers and distance from the original search site.

Citizens bank can also be reached by telephone. The toll free numbers vary according to the department, to contact general assistance or Citizens Bank PhoneBank, the number is 1-800-922-9999, assistance is available 24 hours a day, 7 days a week for account related questions, Spanish speakers can call an alternate number 1-800-398-7900. For online banking customer service, account holders can call 1-800-656-6561. Calls related to fraud prevention can be directed to 1-877-229-6430. Telephone numbers and mailing addresses for each state’s main bank office can also be found online at http://www.citizensbank.com/about-us/main-offices.aspx[br]

To contact Citizens Bank via email, a contact form can be accessed through their main website by following the “customer service” link at the top of the page. This leads to the Customer Service page which offers a variety of options and links, including the “email us” link which takes users to an email form page that has fields for “name”, “phone number”, and “address” as well as options for specific details as to the reason behind the email. Citizens bank discourages the sending of personal and sensitive information through this form page, due to the fact that these email exchanges are not completely secure. Fraudulent or suspicious emails should be forwarded to [email protected] .

Those mailing packages or correspondence to branch offices can find listings for each state at http://www.citizensbank.com/about-us/main-offices.aspx . It is important to include a return address and telephone number in order for Citizens Bank representatives to respond to requests and inquiries.