Ally Bank Customer Service Resources

Ally bank is a division of GMAC Financial Services, whose banking unit changed its name officially to Ally Bank in May of 2009. Ally Bank offers a variety of services including interest checking, savings, money market and CDs. Accounts are covered up to $250,000 per depositor by the FDIC. There are no minimum deposits or balances required , nor do they charge hidden fees or penalties. They offer customer support 24 hours a day, seven days a week.[br]

Ally bank is a division of GMAC Financial Services, whose banking unit changed its name officially to Ally Bank in May of 2009. Ally Bank offers a variety of services including interest checking, savings, money market and CDs. Accounts are covered up to $250,000 per depositor by the FDIC. There are no minimum deposits or balances required , nor do they charge hidden fees or penalties. They offer customer support 24 hours a day, seven days a week.[br]

To contact Ally Bank Customer Service, Phone Numbers and Support are readily available both through their toll free line and online. To speak with a live person, customers should call 877-247-ALLY or 877-247-2559, then press 0 to speak with a customer service representative. The automated system can also be used to check account balances, check the day’s rates, and transfer money. This number can also be called if a card has been lost or stolen. The hearing impaired can contact Ally using a TDD machine at 800-833-4622. Relay services calls can also be received at 800-200-4622.

Customers can also chat live by visiting the Ally website customer service page – http://www.ally.com/help-faqs/index.html . Under the “contact us” heading customers have the option of chatting live with an Ally Customer Advocate. Contacting Ally through email is also possible by choosing the “contact us” link at the top of the customer service page. A drop down appears with four tabs, choosing the “send us an email” tab prompts an email contact form to be filled out by the customer. The information required includes “first name”, “last name”, “email address”. Then the user must select a topic from the drop down list under the heading “What is your question about?”, the options include “general question”, “privacy and security”, and “opening an account”. The following heading “Do you want to be more specific?” offers the user to choose from a range of subtopics relating to the first set of options. Under “general question” are “something else” and “about Ally”. Under “privacy and security” are “question about privacy policy”, “report suspicious email or online abuse”, “question about security” and “report suspected identity theft and fraud”. Under “opening an account “ are “general information”, “online savings accounts”, “money market accounts”, “multiple accounts”, “savings”, “certificates of deposit” and “FDIC membership and insurance”. At the bottom of the form the customer can enter their question or request in a brief message. After the message is complete, customers need to click “send” at the bottom of the form. A customer service representative should contact them within 24 hours.[br]

Registered customers are encouraged to log in and send their messages through customer secure Ally Email.