BBVA Updates Blue Assistant With Smarter Features For Customers
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BBVA has launched an improved version of its virtual assistant, Blue. This assistant, available in the bank’s app, now offers better help for customers. It can understand natural language more easily and provide information about finances. It can also complete common banking transactions, making it a useful tool for customers.
Additionally, BBVA has created a co-pilot tool for its employees. This tool will help bank workers in branches complete daily tasks more easily. These updates show BBVA’s plan to use artificial intelligence (AI) to improve digital banking for customers and employees.
BBVA’s Blue Assistant Answers More Questions With AI Features
The new version of Blue will launch on February 20th in Spain and will slowly reach all customers. This assistant can handle up to 150 different requests, which means it can answer over 3,000 questions. It uses AI to make conversations feel more natural and friendly.
This new visual assistance provides faster and more personal answers to customer questions. It understands past interactions and the way customers usually manage their bank accounts. This makes the responses more useful and relevant for each person.
One of Blue’s new features is the ability to handle changes in conversations. If a customer asks one question but then needs to talk about something else, Blue can follow along. Customers can also stop a transaction or ask for help from a real bank worker at any time.
BBVA’s Blue Assistant Focuses Only On Banking Needs
Unlike other virtual assistants that talk about different topics, Blue is made only for banking. It focuses on customer accounts, transactions, and BBVA services. To make sure everything runs smoothly, the bank added special rules to keep answers correct and safe for customers.
The company has worked hard to protect customer privacy and security. The bank said that personal information is only used during the chat and is not stored for other purposes. This keeps customers’ financial data safe.
BBVA has also introduced an AI-based assistant to help its employees. According to the update, this tool gives workers quick access to banking information, making it easier to answer customer questions. It includes details on over 30,000 banking products and services.
With this system, more than 100 BBVA agents can now work more efficiently. The tool helps employees spend less time on routine tasks and focus on giving customers a better experience. Overall, BBVA’s new AI tools aim to improve banking for both customers and employees. As the bank continues to grow its digital services, many customers.
