Trading 212 Scraps New Interface After Traders Threaten Exit
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Trading 212, a popular UK-based financial technology (fintech) firm offering commission-free trading of stocks, forex, ETFs, and CFDs, told traders recently that it will reverse the interface redesign for its app.
The company initially rolled out the redesign a few weeks earlier, in mid-December, introducing a bubble-style layout, but it immediately received backlash from retail traders who said that the changes buried critical information.
What’s more, they made the app harder to navigate. This wasn’t just a few users complaining, as the firm’s community platform got flooded by hundreds of complaints about the new interface. Within only 10 days since its rollout, Trading 212 announced that it would restore the previous version.
Commenting on the decision, the company’s representative, KrisG, wrote in the community forum: “We appreciate your feedback on the portfolio redesign and understand the concerns it raised. Based on what we’ve heard, we’ll be rolling out an update in January that brings back the previous layout.”
A Flood Of Complaints Forces Trading 212 To Reverse The Design Update
The move represents a rare retreat for the UK-based broker, but it had little choice after traders started warning that they would switch brokers unless the firm fixes the app’s design.
The users singled out specific functionality losses in their complaints, arguing that the portfolio value graph lost axis numbers, pending orders no longer showed cash allocation amounts, the interface stopped respecting user color theme preferences, and more.
The traders quickly realized that the update not only changed things but also ultimately worsened their experience. This was not something that they could get used to over time. Over time, the community became quite serious about complaints, with one user creating a special account solely for complaining, naming it “IHateTheNewLayout.”
Meanwhile, another user known on the community platform as NakamuraRTS wrote: “The app feels completely unserious. Who creates charts without a Y-axis?” They also added, “People are using your app to deploy their life savings. Do better in 2026.”
The same user responded to KrisG’s message about an upcoming update that would bring back the old design, saying “Please ensure in the future that the app gets easier to navigate and more useful for serious investors. We don’t need anything flashy or over-designed,” effectively reminding Trading 212 that traders need a simple but functional app with clear and transparent interface when putting their money on the line.
