Amex Customer Service

 

 

Amex customer service plays a critical role in maintaining the leading position of the bank in the credit card industry. The representatives of American Express are experts in analyzing customer requirements and resolving customer queries. They perform the following functions:[br]

• Entertain queries from potential customers.

• Make a recommendation to potential customers regarding the best suitable credit card by making just a few inquiries.

• Help customers resolve their queries on the usage and payment of Amex credit card.

• Help customers with their queries on the use of the bank’s online service.

 

You can contact Amex customer service by calling on 1-800-528-4800 at any hour of the day.

 

Amex Customer Service: Frequently Asked Questions

Some of the frequently asked questions (FAQs) that the Amex customer service representatives are asked include:

 

How can I replace a lost, stolen or damaged card?

Send an email stating your exact problem to the Amex customer care department so the representatives can assist you. However, if you have recently changed your address, are replacing more than one card or requesting delivery to an alternate location, call the Card Replacement Unit at 1-800-992-3404 from the US or 1-336-393-1111 from outside the US. Once Amex processes your request, you should receive your replacement card within seven to ten business days. However, you can also request for an immediate replacement of your card. In such a case, some American Express Travel Services offices will provide an emergency card.

 

How do I dispute a merchant charge?

If you do not agree with the charges stated on your statement, you need to open a dispute for the charge by:

• Visiting americanexpress.com/inquirycenter

• Clicking the “Open a new inquiry” button.

• Select the type of inquiry and select the appropriate merchant charge.[br]

 

You will be able to find additional information related to the charge. While it takes about 5 minutes to complete the process, helpful information is provided to ease the steps.

 

How can I apply for a line of credit increase for my American Express Card?

You can apply for an increase in the line of credit from the bank’s website.

 

How do I cancel my American Express card account?

To cancel your Amex credit card, do any one of the following:

• Call the number on the back of your Card

• Call 1-800-528-4800. This number is reachable 24X7.

• Call collect at 1-336-393-1111, if you are outside of the US.