MDS Global IT Joins Cisco's Global Elite List of 165 Advanced Unified Enterprise Contact Center Specialization Providers

PLANO, Texas – June 3, 2021 – (Newswire.com)

MDS Global IT has cleared the final hurdle, which was the immersive and complex audit step, to become a certified Cisco Unified Contact Center Enterprise Specialization Authorized Technology Provider (UCCE ATP). This certification and ATP is by invite only and requires a tremendous amount of variables to obtain from experience to training to demonstration.

The associated certification means MDS Global IT is authorized to offer Cisco ATP restricted Unified Contact Center Enterprise products and has been certified to sell Cisco’s advanced Contact Center solutions which can be deployed on-premises, hybrid as well as cloud.

“This certification will authorize MDS Global IT to resell and deploy Cisco Unified Contact Center Enterprise solutions for our Global Fortune 100 customer base. Cisco’s Enterprise Contact Center portfolio has cutting-edge Contact Center solutions for large and advanced call centers. Unified Contact Center Enterprise helps deliver proactive and personalized customer experiences for enterprise contact centers. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives the business intelligence needed to optimize the contact center’s performance. Cisco is the global market leader in Contact Center technology,” said Mohit Bawa, Chief Executive Officer at MDS Global IT.

“MDS has put a tremendous amount of effort over the years with this vast Contact Center product set on the professional and managed services side, and is known as one of the most experienced companies in the industry. With this authorization, MDS can enhance further its reach in the market on top of optimizing its existing clients’ solutions with the ability to sell software and product on top of their renowned service delivery. This Cisco exclusive partner certification validates all the hard work and determination MDS has shown over time and designates MDS Global IT as a true Cisco Technology Partner within the Cisco ecosystem. Thanks to all that helped along the way to get us to this great moment,” said Kyle Dziubinski, President of MDS Global IT.

About MDS Global IT

MDS Global IT is an award-winning information technology company that provides managed solutions and services to corporations from a range of industries around the world. With our experience in contact center, collaboration, security, network, and cloud services, we provide a one-stop solution for all information technology needs and ensure a smooth and thorough experience that seamlessly solves for the complex technicalities involved in running a business.

For more information:

Reese Donahue, MDS Global IT, (469) 309-5266, [email protected]  

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MDS Global IT Joins Cisco's Global Elite List of 165 Advanced Unified Enterprise Contact Center Specialization Providers