Most health insurance claims can be done at two levels:
Indemnity: This stage usually occurs once the medical assistance has been paid by the insured and he/she asks the insurance company to indemnify. This process remains simple with just a few forms and documents. If the claim is rejected at the first instance, it goes for a second appeal.
Requesting after rejection: Once the insurers have mailed the rejection letter with their reasons, study the clauses of the contract again. Look for any discrepancies. If you notice that there is some gap between what was said and the reason of rejection, communicate with the insurance company and resolve the matter immediately. Attach the policy documents and doctor’s bills with the request.
Health insurance companies make money through premiums and their investments. Remember, their basic instinct is to reject the claims and keep the money pool as big as possible. For the same reason, you may find a lot of conditions specified in the contract and this may call for immediate rejection of any claims.
Some of the conditions are mentioned below:
Payments history: Whether the premium was missed or none were paid during the time of treatment.
Eligibility of the patient: Whether the patient is an immediate family member or some one out side the purview of the coverage.
It is therefore advised by most people that the contract clauses must be read very closely before one plans to file for health insurance claims.