To contact Shell Oil Card customer service, phone numbers and support information can be found by navigating the main web page at http://shellcreditcard.com . From here, users can either follow the “FAQ” link or the “help / contact us” link, in order to get answers to common questions or to contact a Shell Oil representative who can respond to any inquiries, concerns or requests regarding a Shell Oil Card account. To reach the Shell Oil card customer service center, card holders can call the toll free number at 1-800-331-3703 between the hours of 7 am and 7 pm, Monday through Friday. Non credit card related issues can be directed to http://www.shellus.com .
Shell Oil credit cards can also be managed online by enrolling in the Account Online feature. By signing on to Account Online, customers with internet access can readily check their balance and available credit, see when a payment is due or posted, view unbilled activity, make payments on their card, and email customer service with a secure message. To register, card holders will need a copy of their most recent paper statement to complete account number information. In order to enroll in other convenient Account Online features such as online bill payment or paperless statements, customers will need a personal check as well as a valid email address.