Shell Oil Card Customer Service, Phone Numbers and Support Information

By: EW Content Team   Date: 4 May 2010

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Shell Oil Company is the US subsidiary of Royal Dutch Shell, a multinational oil company that is among the biggest in the world. Shell Oil offers several credit card options for both personal and business use issued and managed by Citigroup Inc, the fourth largest bank holding company in the United States. All personal Shell Oil credit cards offer $0 liability on unauthorized charges, free 24/7 account access, flexible payment terms and revolving credit, ATM access, and pay at the pump convenience.

To contact Shell Oil Card customer service, phone numbers and support information can be found by navigating the main web page at http://shellcreditcard.com . From here, users can either follow the “FAQ” link or the “help / contact us” link, in order to get answers to common questions or to contact a Shell Oil representative who can respond to any inquiries, concerns or requests regarding a Shell Oil Card account. To reach the Shell Oil card customer service center, card holders can call the toll free number at 1-800-331-3703 between the hours of 7 am and 7 pm, Monday through Friday. Non credit card related issues can be directed to http://www.shellus.com .

Shell Oil credit cards can also be managed online by enrolling in the Account Online feature. By signing on to Account Online, customers with internet access can readily check their balance and available credit, see when a payment is due or posted, view unbilled activity, make payments on their card, and email customer service with a  secure message. To register, card holders will need a copy of their most recent paper statement to complete account number information. In order to enroll in other convenient Account Online features such as online bill payment or paperless statements, customers will need a personal check as well as a valid email address.

Shell Oil card members also have the advantage of Fraud Early Warning detection, which notifies customers of any unusual activity on their accounts. Customers will be contacted to verify the charges and get card holder approval before any additional charges can be made. Card holders who believe they have been the victim of fraud are urged to contact customer service immediately at 1-800-331-3703 for personal cards and or 1-800-377-5150 for business. Customers who suspect fraudulent charges have been placed on their Shell Oil card or that someone has used their personal information illegally can call 1-800-950-5114 and speak to an Identity Theft Specialist who can offer ongoing support until the case has been closed. Questions about online shopping, fraudulent email and suspicious websites can also be directed to the Shell Oil card toll free customer service telephone number.

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