Those who wish to access Neiman Marcus credit card customer service, phone numbers and support information can navigate the HSBC retail services online customer care website at https://www.hrsaccount.com/ . Card holders are encouraged to enroll for free and secure online access through HSBC customer care in order to pay bills online, view statements online, receive email alerts regarding accounts, view balances, amount due, and due dates, as well as monitoring recent account purchase history.
To speak to a customer service representative, card holders can call the toll free telephone number at 1-800-685-6695 or they can direct their general account inquiries to the number listed on their monthly statement or the back of their card. Representatives are available Monday through Friday, 7 am to 11 pm, Saturday from 7 am to 8 pm, and Sunday from 8 am to 6 pm. Customer Service is closed Easter Day, Thanksgiving Day and Christmas Day.
Customers who suspect they’ve been a victim of fraudulent transactions involving their Neiman Marcus cards are encouraged to call the HSBC number listed on the back of their card or printed on their monthly statement. For individuals who are not customers of HSBC but believe a Neiman Marcus account was opened fraudulently under their name can call 1-800-395-7555. Suspicious email that claims to be from HSBC or Neiman Marcus should be forwarded to email@example.com . Generally fraudulent or illegitimate messages can be identified by their nature – genuine HSBC messages will never request the customer verify personal information or confidential account details. Customers are discouraged from following links included in these messages.