Neiman Marcus Credit Card Customer Service, Phone Numbers and Support Information

By: EW Content Team   Date: 4 May 2010

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Founded in 1907, Neiman Marcus is an upscale specialty retail department store headquartered in Dallas, Texas and operated by the Neiman Marcus group. Their products include clothing, footwear, jewelry, beauty products, furniture, electronics, and houseware. The Neiman Marcus Credit Card is issued and managed by HSBC bank and is accepted at Neiman Marcus, Bergdorf Goodman, Horchow, and Cusp, both in stores and online. The Card is part of the Incircle Network and earns points for every dollar charged to the Neiman Marcus credit card, which are redeemable for gift cards, airline points, among other unique gifts.

Those who wish to access Neiman Marcus credit card customer service, phone numbers and support information can navigate the HSBC retail services online customer care website at https://www.hrsaccount.com/ . Card holders are encouraged to enroll for free and secure online access through HSBC customer care in order to pay bills online, view statements online, receive email alerts regarding accounts, view balances, amount due, and due dates, as well as monitoring recent account purchase history.

To speak to a customer service representative, card holders can call the toll free telephone number at 1-800-685-6695 or they can direct their general account inquiries to the number listed on their monthly statement or the back of their card. Representatives are available Monday through Friday, 7 am to 11 pm, Saturday from 7 am to 8 pm, and Sunday from 8 am to 6 pm. Customer Service is closed Easter Day, Thanksgiving Day and Christmas Day.

Customers who suspect they’ve been a victim of fraudulent transactions involving their Neiman Marcus cards are encouraged to call the HSBC number listed on the back of their card or printed on their monthly statement. For individuals who are not customers of HSBC but believe a Neiman Marcus account was opened fraudulently under their name can call 1-800-395-7555. Suspicious email that claims to be from HSBC or Neiman Marcus should be forwarded to usphishing@us.hsbc.com . Generally fraudulent or illegitimate messages can be identified by their nature – genuine HSBC messages will never request the customer verify personal information or confidential account details. Customers are discouraged from following links included in these messages.

Those who prefer to email HSBC with their account inquiries or general questions are encourage to log in to the online customer care center in order to send messages securely without the risk of confidential account details be intercepted by a third party. Those not enrolled in online customer care can also follow the “Contact Us” link at the top of most pages to access an email form that can be completed and sent to HSBC Retail Services. It is necessary to enter accurate information in all the required fields to ensure an accurately routed response from HSBC.

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