Any questions regarding Military Star Card accounts should be directed to the Exchange Credit Call Center at 1-877-891-STAR or 1-877-891-7827. Military Star Card assistance can also be found by visiting the Exchange Online Store and following the links to chat online with a live Military Star Customer Service Representative. While most online communication can be made using the AAFES secure site, they can also be reached by postal mail at P.O. Box 660202, Dallas, TX 75266-0202.
Card holders are encouraged to take specific steps in order to successfully manage their Military Star Card accounts. Copies of all receipts should be saved. Monthly billing statements should be promptly opened and compared to saved receipts in order to identify any unauthorized charges. Questionable credits should be reported to the Exchange Credit Call Center immediately.
Payments should always be made promptly. Customers are also urged to register for online statements and set up automatic payments that can be deducted directly from bank accounts. Disputed charges must be submitted in writing within 60 days after receiving the statement in which they appear.