Those looking for the Geico Mastercard website at http://www.geicocreditcard.com will find instead a web page redirecting customers to Merrick Bank who recently acquired the Geico Credit Card accounts. Card holders and customers will have to go to the Merrick Bank website at http://www.merrickbank.com in order to access their accounts. To log in, customers will need to follow the links to the “card holder center” and from here can enter the site using their existing username and password. Monthly statements and correspondence relating to the Geico Mastercard will now be addressed from Merrick Bank.
Those looking to access Geico credit card customer service, phone numbers and support, must instead direct their searches to the Merrick Bank website at http://www.merrickbank.com. Customer service for credit cards can be reached chiefly by calling the toll free telephone number on the back of the physical card. To contact customer service regarding billing disputes, account questions or general correspondence, card holders can write to Merrick Bank, Customer Service, PO Box 9201, Old Bethpage, NY 11804-9001. It is important to include a return address or contact information in order to receive a timely response from Merrick Bank.
Those who have been denied a Merrick Bank credit card can request a statement detailing specifically why the application was turned down, simply write to Merrick Bank Corporation, Credit Department, PO Box 5000, Draper, UT 84020-5000. Any inquiries regarding a pending credit card application can be faxed to 801-545-6124, weekdays between 8 am and 5 pm MST.
Customers who have lost their credit card or been the victim of theft are encouraged to contact Merrick Bank immediately upon discovering the absence of the card. Victims of loss or theft can call 1-877-727-6881 in order to report the incident. Customers will need to provide specific information regarding the date and time the card was lost or stolen, the location where the card was lost or stolen, and specifics regarding the last transaction or purchase made with the card. Customer service representatives are available 24 hours, seven days a week in order to serve. Lost or stolen cards cannot be reported online and must be processed immediately, in order to ensure accuracy.
Merrick Bank customer service can also be reached by toll free number, 24 hours a day, seven days a week at 877-790-5648. Card holders are encouraged to enroll in the Merrick Card Holder Center in order to manage their accounts online 24/7. This service allows them to check balances, view statements, set up payments, and set email alerts.