TFC Bank Customer Service, Phone Numbers and Support Resources

By: EW Content Team   Date: 26 April 2010

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TCF Bank, formerly known as Twin City Financial, is a Minnesota based financial holding company. They provide retail and commercial banking services through more than 400 banking offices in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota. TCF emphasizes convenience through its banking practices which boasts operating 12 hours a day, seven days a week, 364 days out of the year. They offer services through several channels including traditional, supermarket, and campus branches, TCF Express tellers, ATMs, phone banking and internet banking.

To contact TCF Bank Customer Service, phone numbers and support can be found by visiting the bank’s main website at http://www.tcfbank.com. Following the “Contact Us” link at the top right corner of the web page will provide a list of important telephone numbers ordered by department such as deposit accounts, consumer loans, leasing, TCF Agency insurance services, and TCF investments. Their automated phone banking toll free number is (800) TCF-BANK or (800) 823-2265 and can offer simple self service solutions such as balance inquiries and account transfers using voice recognition or touch-tone keypad. It can also be used to reach a customer service associate by following the automated voice prompts. Customers will need a TCF card or account number and a PIN to access information.

Those who prefer to speak to a TCF Bank customer service representative in person can search for the nearest location by utilizing the branch locator function and entering a street address, city and state combination, or even a zip code. Results are sorted by nearest distance to the starting location and include a street map pinpointing each location, along with the street address, type of service offered, hours the lobby is open, and whether or not the location has a talking ATM. Driving directions are also available upon request.

TCF Bank also encourages feedback from its customers that query satisfaction on a number of customer service factors. Generally TCF Bank will not send a personal reply to feedback unless there is information that needs clarification. They also discourage customers from using this form to address errors or questions about account issues, online banking, or bill payments. The best way to contact customer service is through their toll free number.

Customers who believe they have received a fraudulent email should immediately forward the message to emailfraud@tcfbank.com. TCF Bank will never request updated personal information, such as social security numbers, account numbers or PINs. Email that requests these confidential details should never be replied to and links should never be followed. Users who respond to these fraudulent messages should contact TCF Bank by phone immediately.

Customers who wish to contact TCF Bank through postal mail can do so by sending their correspondence to the company’s corporate address at TCF Financial Corporation, 200 Lake Street East, Wayzata, MN 55391-1693.

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