State Street Bank Customer Service, Phone Numbers and Support Resources

By: EconomyWatch Content Team   Date: 26 April 2010

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Founded in 1890, State Street Bank is located in the center of Quincy, Illinois and is the city’s oldest community bank. They offer a variety of financial and banking services to include, checking and savings accounts, loan services, trust services, Certificates of Deposit (CDs), Individual Retirement Accounts (IRAs), and 24 hour banking services. The can also provide several methods to access their customer service representatives or receive answers to general inquiries.

In order to reach State Street Bank Customer Service, phone numbers and support details can be found through several links by accessing the Bank’s main web page - http://www.statestreetbank.com/ . From here, simply click on the “Locations and Hours” link on the left side of the page in order to return a table listing all State Street Bank locations, as well as their local phone number and fax telephone number. This page includes lobby and service hours as well as drive up hours. 24 hour ATM locations can also be found here, along with a State Street Bank ATM Google Map.

At the bottom of the State Street Bank’s main web page there is also a link to their contact information, simply follow the “Contact Us” link to access the main bank telephone number – (217) 223-6430, the SSB / East phone number – (217) 223-6487, the ServiCenter inside County Market number – (217) 223-6480, and the Payson ServiCenter number (217) 656-3244. This page also has a link to their email address – klick@statestreetbank.com . However users are discouraged from sending confidential information through this page due to the face that it is not secured and could possibly be intercepted by a third party.

State Street Bank also offers internet banking option which allow customers to access their accounts 24 hours a day, seven days a week. This feature gives customer the freedom to view their account balances and transaction details, download transactions to their financial software, perform account transfers, make payments on existing loans, view checking and savings account monthly statements, send completely secure email to their customer service representatives, and order checks. Customers who elect the State Street Bank bill payment services can make one time payments, fixed recurring payments, occasional payments, and variable recurring payments.

While State Street Bank makes security a high priority, customers need to notify them at once if they believe their ID and / or password has been compromised. Victims should contact State Street Bank by telephone within two business days in order to insure that they do not suffer more than a $50 loss on their accounts. If State Street Bank is not notified and they can prove more than two business days had passed before the identity theft was reported, victims can stand to lose up to $500.


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