Headquartered in Birmingham, Alabama, BBVA Compass Bank operates more than 720 branches throughout Texas, Alabama, Arizona, California, Florida, Colorado, and New Mexico. It ranks the third largest bank in Alabama and offers banking and financial services through three units, Corporate Banking, Retail Banking, and Wealth Management. These include credit card services, home mortgage and equity lines of credit, securities brokerage, as well as commercial and retail banking. They also offer several convenient methods to manage accounts and contact customer services.
For those in need of reaching Compass Bank Customer Service, phone numbers and support information can be found online by visiting the Compass Bank main web page at http://www.bbvacompass.com/index.html . From here users can follow the link at the top of the page that reads “Contact Us”. Sales and customer service representatives can be reached by telephone by calling their toll free number at 1-800-COMPASS or 1-800-266-7277. Credit card customer services can be accessed by calling 1-800-239-5175.
The “Contact Us” page also contains an email form that can be used to contact BBVA Compass Bank regarding comments, inquiries, or requests. It is necessary to complete all required fields in order for a Compass Bank representative to respond in a timely manner. BBVA Compass Bank also discourages customers to refrain from including confidential information such as social security numbers or account numbers in these messages, due to the fact that they are not secured and could possibly be intercepted by a third party.
Members who are registered for online banking can also sign on to transmit a secured message to customer service in order to make account inquiries or requests. Online banking is offered free with all accounts. It gives users the ability to transfer funds between accounts, view account balances and transactions, opt for paperless statements and view them online, set up account balance alerts, and sign up for online bill paying. Online bill pay also comes free with most accounts except free checking. In order to be eligible for online banking, internet access is required as well as a compatible web browser which Compass Bank will test for during the online application process.
Those who prefer live person to person contact can use the “Locations” link to search for BBVA Compass Bank locations using their address, city and state, or zip code up to a 250 mile radius. Results return the street address of the nearest location, along with a street map, as well as the distance from the original starting point and the local telephone number for each branch. Customers are encouraged to call local branches to determine each bank’s hours of operation.