Banking 365 is a call center that deals with personal banking customers. It basically helps in the ,marketing of product and services offered by the Bank of Ireland.
About 320,000 people use the banking 365 service. This figure reveals that there has been an improvement of about 60% over the 2000-01 figures. It was during this period that sale of the bank products amounted to 130000, through the telephone. The banking 365 achieved the Best Customer Service Delivery Award, Irish Call Center Awards etc.
The following services are provided by banking 365:
Banking at the customer's convenience: business banking can be used with the help of the banking 365 suiting the customers' needs.
Telephone Banking: With the help of the phone banking system, the customers can can have easy access to his account. In case any problem should arise, there are advisors available at the other end of the call.
E-banking: Real time accounts can be accessed over the Internet with the help of the Banking 365 services. Accounts can be accessed from any part of the world. The online services provided by the banking 365 also helps in paying bills. An account holder can transfer the funds from one account to the account of the third party. The account holder can perform check searches, check the standing orders, make credit card balance and standard enquiry. There are other products that the bank account holder can avail of and they are Personal Loans, motor loans, credit cards, mortgages and more.
For more information on Banking 365, the relevant sites are 365online.com, anbusiness.com, dooyoo.co.uk etc